1. Overview
You can request deletion of your BuildFund account and associated personal data at any time. This policy explains how to make a request, what happens to your data, and what we are required to retain.
2. How to Request Deletion
- In the app — go to Settings → Account → Delete Account, and confirm your request.
- By email — send a deletion request from your registered email or phone number to support@buildfund.in with the subject line “Account Deletion Request”.
We verify every request against your registered account before processing it, to prevent unauthorized deletion.
3. What Happens When You Request Deletion
- Your account is deactivated immediately and you will no longer be able to log in.
- Your profile, KYC documents, and other personal data are removed from active use within 30 days of a verified request.
- Encrypted identity fields (Aadhaar, PAN, GST) are permanently erased and cannot be recovered after this process completes.
4. What We Retain, and Why
Some records cannot be deleted immediately because we are legally or operationally required to retain them:
- Audit logs — records of approvals, rejections, and account actions are retained in an anonymized, insert-only log for security and compliance purposes. These logs do not contain your decrypted personal documents after deletion.
- Order history — completed order records between Contractors and Traders may be retained in an anonymized form for accounting purposes.
5. Timeline
Account deactivation takes effect immediately upon a verified request. Full removal of personal data from active systems is completed within 30 days. You will receive a confirmation email once your request has been fully processed.
6. Changes to This Policy
We may update this Data Deletion Policy from time to time. Changes will be reflected by updating the “Last updated” date above.
7. Contact Us
If you have questions about deleting your data, please contact us:
- Email: support@buildfund.in
- Phone: +91 90000 00000
- Address: Pune, Maharashtra, India