Privacy Policy

1. Introduction

Welcome to BuildFund, a digital construction and building-material marketplace operated by BuildTech Technologies Pvt Ltd ("BuildFund", "we", "us", or "our").

BuildFund is a technology platform designed to connect Home Owners, Contractors, and Traders and to simplify construction-related activities, including contractor discovery, building-material discovery, construction-site management, product listings, procurement, order management, delivery coordination, and related communications.

This Privacy Policy explains how BuildTech Technologies Pvt Ltd collects, uses, stores, protects, and shares personal data when you use:

• The BuildFund website;
• The BuildFund mobile application;
• BuildFund account and registration services;
• KYC and verification features;
• Construction-site management features;
• Contractor and trader discovery;
• Building-material listings and catalogues;
• Ordering and delivery functionality; and
• Other services made available through BuildFund.

We are committed to handling personal data responsibly and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and applicable rules, regulations, notifications, and amendments.

By accessing or using BuildFund, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected from or provided by the following categories of users:

2.1 Home Owners

Individuals who use BuildFund to search for contractors, find building-material traders, manage construction projects, place orders, or use other construction-related services.

2.2 Contractors

Individuals or businesses using BuildFund to manage construction sites, procure materials, discover traders, manage orders and deliveries, and perform other construction-related activities.

2.3 Traders

Building-material suppliers, dealers, retailers, distributors, or other businesses using BuildFund to list materials, maintain product catalogues, receive orders, coordinate deliveries, and interact with customers.

2.4 Website and Application Visitors

This Privacy Policy also applies to individuals who visit our website, contact us, submit enquiries, or otherwise interact with BuildFund without creating an account.

3. Personal Data We Collect

We collect personal data that is reasonably necessary to provide, maintain, secure, and improve BuildFund.

The categories of data we collect depend on your role and how you use the platform.

4. Account and Registration Information

When you register for BuildFund, we may collect:

• Full name;
• Mobile number;
• Email address;
• User type;
• Account credentials or authentication information;
• Profile information;
• Business information, where applicable;
• Communication preferences; and
• Other information voluntarily provided during registration.

Your mobile number may be used for account identification, authentication, verification, security, and service-related communication.

5. Identity and KYC Information

BuildFund may require certain users to complete identity or business verification before accessing particular features.

Depending on the user's role and applicable requirements, we may collect:

• Aadhaar-related information;
• PAN information;
• GST information;
• Business registration details;
• Identity documents;
• Business documents;
• Photographs or images of documents;
• Information extracted from documents;
• KYC verification status;
• Verification records; and
• Other information reasonably required for identity or business verification.

Where the BuildFund application uses OCR or similar technology to extract information from uploaded documents, the extracted information may be processed and stored for verification and account-management purposes.

You must only provide documents and information that belong to you or that you are legally authorised to submit.

6. Location Information

BuildFund may provide location-based features, including discovery of nearby contractors, traders, construction sites, and delivery locations.

Depending on the functionality used and permissions granted by you, we may collect or process:

• Approximate location;
• Precise location, where you permit access;
• Construction-site location;
• Delivery location;
• Business location;
• Address;
• City, state, locality, or postal information; and
• Other location-related information provided by you.

Location information may be used to:

• Display relevant nearby contractors or traders;
• Match users with relevant businesses;
• Associate orders with construction sites;
• Facilitate delivery;
• Improve search results; and
• Provide location-based functionality requested by you.

You can manage application location permissions through your device settings. Certain BuildFund features may not work properly if location permission is disabled.

7. Construction-Site and Project Information

If you use BuildFund to manage a construction site or project, we may collect:

• Site name;
• Site address;
• Site location;
• Project information;
• Construction status;
• Project notes;
• Material requirements;
• Orders associated with the site;
• Delivery information;
• Contractor information;
• Trader or supplier information; and
• Other project-related information entered by you.

This information is used to provide construction and procurement management functionality.

8. Product and Business Information

Traders may provide information relating to their business and building-material catalogue, including:

• Business name;
• Business address;
• Contact details;
• GST and business information;
• Product names;
• Product descriptions;
• Material categories;
• Product images;
• Prices;
• Availability;
• Delivery information; and
• Other business or product information.

Certain business and product information may be visible to other BuildFund users as part of the marketplace functionality.

9. Orders and Delivery Information

When you place, receive, manage, or fulfil an order, we may collect:

• Order number;
• Customer information;
• Trader information;
• Contractor information;
• Products ordered;
• Quantity;
• Price;
• Order status;
• Delivery address;
• Delivery location;
• Delivery status;
• Order date and time;
• Invoice information;
• Transaction-related records; and
• Communications concerning the order.

This information is used to facilitate and manage transactions between users, coordinate deliveries, maintain records, resolve disputes, and provide customer support.

10. Payment Information

Where users independently arrange payment between themselves outside the BuildFund platform, such payment arrangements are between the relevant parties and BuildFund does not control or process those payments.

BuildFund may nevertheless retain information relating to an order, invoice, price, or other commercial transaction where such information is entered or generated through the platform.

11. Communication and Support Information

When you contact BuildFund, we may collect:

• Name;
• Mobile number;
• Email address;
• User account information;
• Support request;
• Complaint or enquiry;
• Attachments or documents you voluntarily provide; and
• Records of communication with BuildFund.

This information is used to respond to enquiries, provide support, investigate complaints, resolve disputes, and improve our services.

12. Device, Technical and Usage Information

When you use the BuildFund website or application, we may automatically collect certain technical information, such as:

• IP address;
• Device type;
• Device model;
• Operating system;
• Application version;
• Browser type;
• Network information;
• Device identifiers, where applicable;
• Login information;
• Session information;
• Crash reports;
• Error logs;
• Performance information;
• Date and time of access; and
• Information regarding use of platform features.

This information helps us operate, secure, troubleshoot, maintain, and improve BuildFund.

13. Camera, Files and Document Access

The BuildFund application may request access to your camera, photographs, files, or documents when required for features such as:

• KYC document upload;
• Identity-document scanning;
• Business-document upload;
• Invoice upload;
• Product-image upload; or
• Other features requiring image or document submission.

Such access is used to provide the relevant functionality and is subject to the permissions you provide through your device.

BuildFund does not require continuous camera or file access merely because the application is installed.

14. Notifications

BuildFund may send notifications relating to:

• Account activity;
• KYC or verification;
• Orders;
• Order status;
• Delivery status;
• Construction-site activity;
• Security alerts;
• Service updates; and
• Other important platform events.

You can generally control notification permissions through your device settings.

Disabling notifications may affect your ability to receive certain real-time updates.

15. How We Use Personal Data

15.1 Providing BuildFund Services

We may use personal data to:

• Create and manage accounts;
• Authenticate users;
• Connect Home Owners, Contractors, and Traders;
• Display relevant businesses;
• Facilitate material discovery;
• Manage construction sites;
• Facilitate orders;
• Coordinate deliveries;
• Maintain product catalogues;
• Provide customer support; and
• Provide other requested platform functionality.

15.2 KYC and Verification

We may use personal data to:

• Verify identity;
• Verify businesses;
• Process KYC documents;
• Maintain verification records;
• Detect potentially fraudulent information; and
• Protect the integrity of the platform.

15.3 Marketplace Functionality

We may use personal data to:

• Display trader and product information;
• Match users with relevant suppliers or contractors;
• Facilitate communication;
• Facilitate procurement;
• Coordinate orders; and
• Support delivery activities.

15.4 Security and Fraud Prevention

We may use personal data to:

• Protect user accounts;
• Detect suspicious activity;
• Prevent fraud;
• Investigate misuse;
• Protect the platform;
• Maintain security records; and
• Enforce our Terms and Conditions.

15.5 Communication

We may use personal data to send:

• Account notifications;
• KYC notifications;
• Order updates;
• Delivery updates;
• Security alerts;
• Important service communications; and
• Responses to support requests.

15.6 Service Improvement

We may use personal data to:

• Understand platform usage;
• Diagnose technical issues;
• Improve functionality;
• Improve user experience;
• Monitor application performance; and
• Develop new features.

15.7 Legal Compliance

We may process personal data to comply with:

• Applicable laws;
• Court orders;
• Government requests;
• Tax and accounting requirements;
• Regulatory requirements;
• Legal proceedings; and
• Other lawful obligations.

16. Processing Under the Digital Personal Data Protection Act, 2023

BuildTech Technologies Pvt Ltd recognises the importance of protecting personal data and intends to process personal data in accordance with the Digital Personal Data Protection Act, 2023, and applicable rules and regulations.

Where the DPDP Act applies, BuildFund may process personal data on the basis of:

• Consent provided by the Data Principal;
• Processing necessary for providing a service requested by the Data Principal;
• Processing for purposes permitted as legitimate uses under applicable law;
• Compliance with legal obligations;
• Protection of the security and integrity of the platform; and
• Other lawful grounds available under applicable law.

Where consent is the applicable basis for processing, you may withdraw consent in accordance with applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

However, withdrawal of consent may affect our ability to provide certain features or services where the relevant personal data is necessary for those services.

17. Notice and Consent

Where required by applicable law, BuildFund will provide appropriate notice regarding:

• The personal data being collected;
• The purpose for which it is processed;
• The manner in which it is used;
• Applicable rights and choices; and
• Other information required under applicable law.

Where consent is required, BuildFund will seek consent through an appropriate mechanism.

You should provide accurate information and should not provide another person's personal data unless you are legally authorised to do so.

18. Sharing of Personal Data

BuildFund does not sell or rent personal data for independent third-party marketing purposes.

18.1 With Other BuildFund Users

Because BuildFund operates as a construction and building-material marketplace, certain information may be shared with another user when necessary to fulfil a transaction or requested interaction.

For example, relevant information may be shared between a customer and trader for:

• Order fulfilment;
• Delivery;
• Product enquiries;
• Construction-related communication; or
• Resolution of an order-related issue.

We aim to limit such information to what is reasonably necessary.

18.2 Service Providers

BuildFund may use third-party technology or service providers for functions such as:

• Cloud hosting;
• Data storage;
• Application infrastructure;
• KYC or document-processing services;
• OCR/document processing;
• Email delivery;
• SMS or communication infrastructure;
• Push notifications;
• Security;
• Application monitoring;
• Technical support; and
• Other operational requirements.

Such providers may process personal data on behalf of BuildFund where necessary to provide their services.

BuildFund does not use a third-party payment gateway or payment processor for payments through the platform.

18.3 Legal and Regulatory Disclosure

We may disclose personal data where reasonably necessary to:

• Comply with applicable law;
• Comply with a court order;
• Respond to a lawful government request;
• Protect the rights, property, or safety of BuildFund, users, or others;
• Investigate fraud or security incidents; or
• Enforce our legal agreements and policies.

18.4 Business Transfers

If BuildTech Technologies Pvt Ltd undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal data may be transferred as part of the transaction, subject to applicable law.

19. Information Visible to Other Users

BuildFund is a marketplace platform. Information that you intentionally provide for marketplace participation may be visible to other users.

Depending on your role and the relevant feature, this may include:

• Name;
• Business name;
• Business category;
• Product catalogue;
• Product information;
• Business/service location;
• Contact information;
• Verification status;
• Order-related information; and
• Other information necessary for marketplace interactions.

You should not voluntarily publish sensitive personal information in a profile, listing, description, image, or other publicly accessible section of the platform.

20. Data Security

BuildFund takes reasonable technical and organisational measures to protect personal data from:

• Unauthorised access;
• Unauthorised disclosure;
• Accidental loss;
• Destruction;
• Alteration;
• Misuse; and
• Other unlawful or unauthorised processing.

Depending on the nature of the information and our technical architecture, security measures may include:

• Access controls;
• Authentication mechanisms;
• Encryption where appropriate;
• Restricted access;
• Security monitoring;
• Logging;
• Backup and recovery procedures; and
• Other reasonable security measures.

Access to sensitive information is restricted to authorised persons who require such access for legitimate business or operational purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials and device secure and should immediately notify us if you suspect unauthorised account access.

21. Data Retention

BuildFund retains personal data only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by applicable law.

Different categories of personal data may be retained for different periods.

We may retain certain information for:

• Providing BuildFund services;
• Maintaining account records;
• KYC and verification;
• Order and transaction history;
• Invoices and commercial records;
• Tax and accounting purposes;
• Fraud prevention;
• Security and audit purposes;
• Dispute resolution;
• Legal proceedings;
• Enforcement of agreements; and
• Compliance with applicable laws.

When personal data is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

22. Account Deletion and Data Deletion

You may request deletion of your BuildFund account and eligible personal data.

You may submit a deletion request by email:

Where applicable, please include:

• Your registered mobile number;
• Registered email address;
• Name associated with your account; and
• Any other information reasonably required to verify account ownership.

We may verify your identity before processing a deletion request.

Retention After Deletion

Deletion of an account does not necessarily require immediate deletion of every record.

BuildFund may retain certain information where retention is required or permitted by law or is reasonably necessary for:

• Legal compliance;
• Tax and accounting;
• KYC requirements;
• Fraud prevention;
• Security;
• Audit purposes;
• Dispute resolution;
• Enforcement of agreements; or
• Other legitimate legal requirements.

Where information is retained after account deletion, it will be protected and retained only for the applicable period.

23. Your Rights Under the DPDP Framework

Subject to applicable law, a Data Principal may have rights relating to their personal data, including:

23.1 Right to Access Information

You may request information about the personal data processed by BuildFund and other information required to be provided under applicable law.

23.2 Right to Correction

You may request correction of inaccurate or incomplete personal data.

Where available, certain account information may also be updated directly through your BuildFund account.

23.3 Right to Erasure

You may request deletion of personal data where permitted under applicable law.

Deletion may be subject to legal, regulatory, security, accounting, tax, or other lawful retention requirements.

23.4 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent in accordance with applicable law.

Withdrawal of consent may affect services that require the relevant data.

23.5 Right to Grievance Redressal

You may raise a grievance regarding the processing of your personal data by contacting BuildFund at:

support@buildfund.in

We will address grievances within the timelines prescribed by applicable law.

23.6 Right to Nominate

Where applicable under the DPDP Act and relevant rules, a Data Principal may have the right to nominate another individual to exercise rights in accordance with applicable law.

24. Grievance Redressal

For privacy-related questions, requests, complaints, or grievances, you may contact:

Please provide sufficient information for us to understand and investigate your request.

We may request additional information to verify your identity before acting on certain requests.

Where applicable, grievances will be handled within the timelines prescribed under the DPDP Act and applicable rules.

25. Children's Privacy

BuildFund is intended for construction-related business and professional use.

The platform is not intended to knowingly collect personal data from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to BuildFund in circumstances where such collection is not permitted, please contact us at:

support@buildfund.in

We will take appropriate steps in accordance with applicable law.

26. Cookies and Similar Technologies

The BuildFund website may use cookies and similar technologies for purposes such as:

• Essential website functionality;
• Authentication;
• Maintaining user sessions;
• Preferences;
• Security;
• Performance monitoring; and
• Understanding website usage.

Where required by applicable law, BuildFund will obtain appropriate consent before using non-essential cookies or similar technologies.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

27. Third-Party Websites

The BuildFund website or application may contain links to third-party websites or services.

This Privacy Policy does not apply to independent third-party websites or services.

We recommend reviewing the privacy policies of third parties before providing them with personal data.

28. International Data Processing

Depending on the infrastructure and service providers used by BuildFund, personal data may be processed or stored in India or another jurisdiction.

Where personal data is transferred or processed outside India, BuildFund will take reasonable steps to comply with applicable legal requirements concerning such transfer and processing.

29. Automated Processing and OCR

BuildFund may use technology-assisted processing, including OCR, to extract information from documents uploaded by users.

Such technology may assist with:

• Reading KYC documents;
• Extracting information from business documents;
• Reducing manual data entry; and
• Supporting verification processes.

Where automated or technology-assisted processing is used, BuildFund will process the resulting information for the purposes described in this Privacy Policy and applicable law.

30. Fraud and Platform Abuse

BuildFund may process personal data to detect and prevent:

• Fraudulent accounts;
• False KYC information;
• Identity misuse;
• Suspicious activity;
• Unauthorised access;
• Misuse of the platform;
• Manipulation of orders;
• Security incidents; and
• Violations of BuildFund's Terms and Conditions.

Where permitted by applicable law, BuildFund may suspend, restrict, or terminate accounts involved in prohibited activity.

31. Accuracy of Personal Data

You are responsible for providing accurate, complete, and current information.

If your personal or business information changes, you should update it through the platform where such functionality is available or contact us at:

support@buildfund.in

BuildFund may take reasonable steps to maintain accurate information and may request verification where necessary.

32. Changes to This Privacy Policy

BuildTech Technologies Pvt Ltd may update this Privacy Policy from time to time to reflect:

• Changes in BuildFund's services;
• Changes in technology;
• Changes in data-processing practices;
• Changes in applicable law;
• Changes in regulatory requirements; or
• Other operational requirements.

The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

For material changes, BuildFund may provide additional notice through the application, website, email, or other appropriate communication method where required by applicable law.

You should periodically review this Privacy Policy for updates.

33. Contact Us

For questions, privacy requests, data deletion requests, or grievances relating to this Privacy Policy, please contact: